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Home | Accessibility

Customer Accessibility

Level Access and Automatic Doors Accessible toilets Accessible changing rooms large print available on request
braille available on request guide dogs sound enhancement system disabled parking spaces available

Active Luton aims to provide the best possible service to everyone of our customers, ensuring equality for disabled people.

All our leisure centres have been adapted in a number of ways to comply with the requirements of the Disability Discrimination Act and the majority of Active Luton staff have been provided with training to meet the needs of our disabled customers.

Our Facilities include:

  • Disabled parking spaces for disabled badge holders
  • Automatic entrance doors and level access
  • Low level reception desks
  • Induction loops at service counters
  • Dedicated changing and toilet facilities for people with disabilities
  • Assistance dogs are welcome
  • Lift access to all floors
  • Disabled access to the pools with the assistance of hoists
  • Waiting service and large handled cups available at Perks cafe's on request

Emergency Evacuation

We request all customers with disabilities to contact us in order to fill out a Personal or Group Emergency Evacuation Plan, this way we can ensure your wellbeing is at the forefront if an emergency was to happen. 

Alternative Formats

Large print and Braille formats are available on request, but may require a two week turnaround.

Interpreting and Translation Service

If you require an interpreting and translation service please clcik on the below link.  Please note the turnaround for arranging an interprter could be up to 2 weeks. 



All our centres offer a wide range of services and activities that cater for customers with special learning needs or disabilities and their carer’s.

Activities include:

  • Swim sessions
  • Personal Training
  • Rehabilitation
  • Fitness Classes
  • and much more.

Prices vary from site to site. You can contact individual facilities for further details on the specifics of what they offer and their accessibility.


We have qualified Fitness Instructors certified to REPs level 3 exercise & disability whereby they have access to specialist equipment which has been recommended by IFI. 

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