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Thumbs up for town’s leisure facilities
 

Active Luton has received some glowing praise from its swim, dive and golf customers.

As part of the trust’s drive to increase levels of quality and customer satisfaction, and encourage more residents to live active lifestyles, an NPS (Net Promoter Score) Survey was carried out with its hydra and golf customers. 

Customers were asked how likely they would be to recommend Active Luton to their friends and family; and to make recommendations on how services and facilities could be improved.

The results showed an overwhelming 90 per cent of customers who play golf at Stockwood Park Golf Centre would be ‘likely’ or ‘extremely likely’ to recommend Active Luton to their friends and family.

In terms of the town’s swimming and diving lessons, 82 per cent of Lewsey Sports Park customers said the same thing; with the total being 75 per cent for lessons across all swim and dive facilities (Lea Manor Recreation Centre, Inspire: Luton Sports Village and Lewsey Sports Park and Pool).

Some of the feedback captured from each of the facilities included:

  • "Our daughter loved the lessons and has made great progress in a short period of time." – Lewsey Sports Park & Pool
  • "Great atmosphere, great staff, great vibe and walking distance from home!" – Lea Manor Recreation Centre
  • "Some of the best swimming facilities in the UK, excellent sports and leisure facilities and well run with friendly staff." – Inspire: Luton Sports Village
  • “Course, especially the greens, are always well looked after.  The staff are always cheerful and helpful.  Really good value for money.” – Stockwood Park Golf Centre

A number of suggestions were raised by customers who completed the survey and Active Luton has already made some improvements as a result.

Recent actions have included additional customer service training for ‘front of house’ teams, improvements to online booking facilities and marshalling introduced on the golf course to help counter slow play.  Summer restaurant opening hours have also been adjusted as a result of the feedback.

Helen Barnett, Chief Executive at Active Luton, said: "We're happy with these scores as they demonstrate our continued commitment to delivering excellent levels of customer service. We value feedback and our staff work very hard to provide an enjoyable and satisfying experience for all users of our facilities.

“Although we scored high, we are not complacent and have taken on board all the comments that were raised. We also want to be transparent so full details on the actions that we have taken as a result of this survey are now displayed in each of the centres.” 

For information about Active Luton’s facilities and memberships visit www.activeluton.co.uk  or call 01582 400272.

Active Luton has been recognised by Great Ormond Street Hospital (GOSH) for its support of a successful project to help young people with Cystic Fibrosis.

The trust has been supporting GOSH for the last two years by offering patients and specialist exercise trainers full access to its fitness facilities at Lewsey Sports Park.

The project is part of the GOSH INSPIRE-CF research programme which has helped the hospital better understand how exercise helps children and teenagers with Cystic Fibrosis.

This study specifically evaluated a new model of care for children with Cystic Fibrosis which incorporates regular exercise sessions. 66 children aged six to 15 have signed up to take part in the study.

The programme has been hailed a huge success by the researchers and Active Luton wants to build on the experience so it can continue to support local families affected by the condition.

Helen Barnett, Chief Executive of Active Luton, said: “We weren’t surprised to hear that the project was a research success as the children who used our facilities and their families kept telling us how much they were getting out of it.

“We wanted to ensure we could keep supporting local people with Cystic Fibrosis so we enquired about how we could continue it in some capacity.

“We were delighted that the great people of GOSH took us up on the offer and came in last week to train our health and wellbeing team so they will now be able to continue to support the patients and offer the exercise programme at all of our venues.” 

The hospital formally thanked Active Luton by presenting its health and wellbeing team with a certificate during their visit last week.

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For more information about the GOSH INSPIRE-CF research programme call 0207 9052178 or visit www.gosh.org

For more information about Active Luton’s various health programmes visit www.activeluton.co.uk/hw or call 01582 400272.

Adding to a long list of pioneering initiatives and as a result of the success of our frequent flyer programme,  the Great Ormond Street Hospital (GOSH) Cystic Fibrosis (CF) Unit has set up an exciting new exercise. What is it and how might it make a difference? 

In May 2012, the CF Unit was awarded a Great Ormond Street Hospital Children’s Charity grant to fund a three-year research study called INSPIRE-CF.

This study is evaluating a new model of care for children with CF which incorporates regular exercise sessions. To date, 66 children aged six to 15 have signed up to take part in the study.

Half (50 per cent) of the children in the study will be allocated to Group 1, the control group, and the others to Group 2, the exercise group. Children in Group 1 will continue to receive their usual programme of specialist CF care while children in Group 2 will, in addition to this, receive a weekly supervised 30 to 60-minute exercise training session.

All children participating have now had their six-month follow-up testing and we will keep you updated as the study progresses.

The study is being led by Sean Ledger (Physiotherapist) and Dr Eleanor Main (Senior Lecturer in Children’s Physiotherapy). Dr Paul Aurora is the Consultant supervising the research programme.

If you would like more information on the study you can contact the INSPIRE-CF team on 0207 9052178 or 07500 918480.